Thank you for shopping with Shopx Sdn Bhd. We strive to provide efficient and reliable delivery services to ensure you receive your products in a timely manner.

​

Delivery Timeframe

The delivery timeframe for your order may vary depending on your location and the shipping method selected at checkout. We aim to dispatch orders within seven (7) business days of receiving your order. Once your order has been dispatched, the estimated delivery time will be provided based on the shipping method chosen.

 

Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. We will make every effort to inform you of any delays and keep you updated on the status of your order.

​

Delivery Methods

We offer several delivery methods to accommodate your needs:

1. Standard/Express Shipping: This method typically takes a few business days for delivery.

2. In-store Pickup: If you prefer to collect your order in person, you can choose our in-store pickup option. Once your order is ready for pickup, you will be notified via email or phone.

 

Shipping Costs

Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

​

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery online.

​

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues arising from incorrect or incomplete addresses. If you need to update your delivery address after placing your order, please contact us as soon as possible.

​

Delivery Confirmation

Upon delivery of your order, you may be required to sign for the package to confirm receipt. If you are unavailable to receive the delivery, a delivery notification will be left with instructions on how to reschedule delivery or collect your package from a designated location.

​

Contact Us

If you have any questions or concerns about our delivery policy, please don't hesitate to contact us. We are here to assist you with any inquiries regarding your order and delivery.